step-by-step guide
Reporting Scams
If you encounter a scam or fraudulent activity in Malaysia, it’s important to report it to the appropriate authorities. Reporting scams is crucial to help authorities take action against scammers and protect others from falling victim to similar fraudulent activities. Here are the next steps that you may consider taking:
- Stay calm and do not panic
- If money is transferred, immediately report to your bank to help stop the transaction or dial 997 (emergency scams response hotline at NSRC)
- Keep all records of communications and transactions with the scammers
- Lodge a police report
- Report to the other relevant authorities, depending on the type of scams (**list may not be exhaustive)
- If any malware is downloaded, immediately uninstall the malicious app, change banking password, keep track of banking transactions
- Inform family members and friends where your identity/social platform has been stolen/hacked
How to Report to Relevant Authorities
Remember to provide accurate and detailed information when filing a report. Include any evidence, such as emails, messages, or transaction records, that may support your case.
Visit your nearest police station in Malaysia to file a report regarding the scam. Bring along any evidence, documents, or communication records related to the scam.
The NSRC's focus is on cyber fraud – i.e. victim's money in the bank account has been transferred without their knowledge as well as cases where the victim has been tricked into transferring their money through an online financial service. Among these fraud methods include phishing, Macau scam and malware attacks. It aims to help victims of scams by various means, including freezing the bank accounts involved as well as mule accounts used by scammers. You can reach out to them through the following channel:
- Call the Hotline at 997
If the scam involves cybercrime, such as online fraud, hacking, or identity theft, you can report it to CyberSecurity Malaysia. They are the national cybersecurity specialist agency. You can report cyber-related scams through the following channels:
- Call the Hotline at 1-300-88-2999 or +603-8992 6888
- MyCERT Reporting Portal
If the scam involves consumer-related issues, such as product scams, fraudulent pricing, online fraud or deceptive business practices, report it to the Consumer Protection Division of the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You can reach them through the following channels:
- Send an email to e-aduan@kpdnhep.gov.my
- Call the Hotline at 1-800-886-800 or 03-8882 6088
- Consumer Complaint Management Centre (CCMC)
For investment scams, contact the Securities Commission via:
- Email to aduan@seccom.com.my
- Call the Aduan hotline at +603 6204 8999 (9:00am – 6:00pm, Monday to Friday)
- Suruhanjaya Sekuriti
- BNM Telelink 1300-88-5465
Report to the Relevant Authorities
According to the the type of scam
| Authority | Cybercrimes/ Online Financial Crimes (including malware, ransomware, phishing, macau scams) | Loan Scam / Mule Account Scam / ATM Card Rentals / Deposit Taking | Investment Scams (Capital Market Products) | e-Commerce Scams / Multi-Level- Marketing (MLM) | Job Scam / Love Scam / Others |
|---|---|---|---|---|---|
| Royal Malaysia Police |  | | | | |
| Cybersecurity Malaysia (Cyber 999) | | ||||
| Bank Negara Malaysia (BNM) | | ||||
| Securities Commission Malaysia (SC) | | ||||
| Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) | |
Gathering Evidence
Before reporting a scam, it is advisable to gather enough supporting information.
01
Documentation
Collect any relevant documents, receipts, or communication records related to the scam. These can include emails, text messages, invoices, contracts, financial statements or any other written evidence.
02
Scammer Information
Try to gather as much information as possible which includes their name, contact information, website or social media profiles, and any other identifying details.
03
Timeline of Events
Create a chronological timeline of the scam, outlining the sequence of events and any interactions that took place. This will help provide a clear overview when reporting the scam.
04
Witnesses or Victims
If there were other individuals who witnessed or fell victim to the same scam, try to collect their contact information. Their testimonies can strengthen the case and provide additional evidence.